Frequently Asked Questions

You must be at least 18 years of age to register and play on pak361, or the higher minimum age required by the applicable operator or licence jurisdiction. We enforce mandatory age verification during registration and reserve the right to request identity documents at any time. Accounts found to belong to underage players are suspended immediately.

To complete Know Your Customer (KYC) verification on pak361, you will need to submit a valid government-issued photo ID — your Pakistani CNIC is the most straightforward option. You may also use a passport or driving licence. In some cases a proof-of-address document such as a recent utility bill or bank statement may also be requested.

No. Each player is permitted to hold one account only. Creating duplicate or multiple accounts is a breach of pak361's Terms and Conditions and may result in the permanent suspension of all associated accounts along with the forfeiture of any pending bonuses or winnings. If you have lost access to your account, contact our support team to recover it rather than creating a new one.

On the login page, click the "Forgot Password?" link and enter the email address associated with your pak361 account. You will receive a password reset link by email within a few minutes. If you do not see the email, check your spam or junk folder. For persistent access issues, contact our support team at [email protected] and we will assist you directly.

pak361 supports multiple currencies including Pakistani Rupees (PKR). Pakistani players can fund their accounts and review their balances in PKR, which removes the need to manually convert amounts. The exact currency options available to you will be confirmed during the registration and deposit process based on your location and the payment method selected.

The minimum deposit amount on pak361 varies by payment method. As an illustrative guide, minimum deposits typically start from PKR 500 to PKR 1,000 depending on the channel used. Please check the cashier section of your account for the current minimums applicable to each payment option, as these figures may be updated periodically by the operator.

Pakistani players frequently reference familiar local payment channels such as Easypaisa, JazzCash, Raast, and bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as cryptocurrency options including BTC, ETH and USDT. These names are cited for user familiarity only. Their mention does not imply that any of these providers endorse, support or are affiliated with gambling on pak361.

Withdrawal processing times on pak361 depend on the method selected and whether your KYC verification is fully complete. As a general guide, e-wallet and mobile wallet withdrawals are typically processed within 24 hours once approved, while bank transfer withdrawals may take 2 to 5 business days. Pending KYC or outstanding verification steps can delay the process further.

pak361 does not charge internal withdrawal fees for standard withdrawal requests. However, your bank, mobile wallet provider or payment intermediary may apply their own transaction charges independently. We recommend checking with your payment provider for any fees on their end before initiating a withdrawal. Always review the cashier section for the latest fee information.

You may be able to cancel a withdrawal request if it is still in a pending state and has not yet been processed by our payments team. Log in to your account, navigate to Transaction History and look for a cancel option next to the pending withdrawal. Once a withdrawal has been approved and sent, it cannot be reversed. Contact support promptly if you need to cancel a pending request.

pak361 covers a wide range of sports markets. Pakistani users particularly enjoy betting on cricket — including domestic and international fixtures, PSL T20 matches and ICC tournaments such as the Cricket World Cup and Champions Trophy. The sportsbook also covers football, tennis, basketball, UFC and other popular global sports, with both pre-match and live in-play wagering options available.

Yes. pak361's sportsbook includes a live in-play section where you can place bets on ongoing matches and events in real time. Live markets update dynamically based on the action on the field, including ball-by-ball cricket markets, live football match outcomes and live tennis set betting. In-play odds shift rapidly, so review your selections carefully before confirming each wager.

pak361 features a varied casino portfolio including jackpot slots, classic table games such as blackjack and roulette, video poker and a live casino section with real-time dealer games streamed directly to your screen. The live casino is particularly popular among players who prefer an authentic casino atmosphere from the comfort of their home in Karachi, Lahore, Islamabad or anywhere across Pakistan.

RTP stands for Return to Player and is expressed as a percentage. It represents the theoretical long-term average payout of a slot game back to players. For example, a slot with a 96% RTP would theoretically return PKR 96 for every PKR 100 wagered over a very large number of spins. RTP is a statistical measure and does not predict individual session outcomes — higher RTP generally favours the player over the long run.

Yes. pak361 is fully optimised for mobile browsers on both Android and iOS devices. You can access the full range of sports betting, live casino and slot games directly through your smartphone or tablet browser without needing to download a separate app. The mobile interface is designed to work smoothly on common mobile data connections widely used across Pakistan, including 4G networks.

pak361's welcome bonus is typically awarded on your first qualifying deposit and may take the form of a deposit match bonus, free spins or a combination of both. For example, a 100% deposit match up to PKR 25,000 would double your first deposit up to that cap. All bonus amounts shown are illustrative examples and subject to change. Always read the applicable Terms and Conditions before claiming any bonus offer.

Wagering requirements specify how many times you must play through a bonus amount before the resulting winnings can be withdrawn as real cash. For instance, a 30x wagering requirement on a PKR 1,000 bonus means placing a total of PKR 30,000 in qualifying bets. Game contributions vary — slots typically contribute 100% while table games may contribute at a lower rate. Check each promotion's specific terms for full details.

In most cases, winnings generated from free spins are credited as bonus funds and are subject to wagering requirements before they can be withdrawn as real money. The specific multiplier and eligible games will be stated in the promotion's terms. Some special promotions may offer wagering-free free spins — these will be clearly labelled as such in the offer description. If in doubt, contact support before claiming.

Whether a bonus can be used on sports betting, casino games or both depends entirely on the specific promotion. Some bonuses are exclusively for casino play, while others are sportsbook-specific — particularly useful when Pakistan cricket or PSL T20 fixtures are in season. The eligible products and minimum odds requirements for sports bonuses will be detailed in the promotion's terms. Always review those terms before depositing to claim a specific offer.

Log in to your pak361 account and navigate to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit caps and net loss thresholds. Reducing a limit takes effect immediately. Increasing or removing a limit is subject to a mandatory 24-hour cooling-off period, designed to protect you from impulsive decisions during an active session.

Self-exclusion is a tool that allows you to lock your pak361 account for a defined period — ranging from 6 weeks up to indefinite closure — if gambling is causing you harm. To request it, go to Account Settings, then Responsible Gambling, and select Self-Exclusion. Alternatively, email [email protected] with "Self-Exclusion Request" in the subject line. The lock cannot be reversed before the minimum period expires.

pak361 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Personal information is handled in accordance with our Privacy Policy, which details how data is collected, stored and processed. We do not sell your personal data to third parties. For the full details of our data practices, please review the Privacy Policy page on this website.

Common warning signs include spending more time or money on gambling than originally planned, chasing losses after a losing session, neglecting work, family or social responsibilities because of gambling, feeling anxious or irritable when not playing, and borrowing money to fund gambling activity. If you recognise any of these signs in yourself, we encourage you to use our responsible gambling tools or visit our Responsible Gambling page for guidance and support resources.

The primary way to reach pak361's support team is by emailing [email protected]. Please include your registered username and a clear description of your query to help us respond as efficiently as possible. We aim to respond to all enquiries within 24 hours. For responsible gambling requests such as self-exclusion or limit changes, include "Responsible Gambling Request" in the subject line for priority handling.